Frequently Asked Questions

Question: Are all the products that Hardware Specialty offers listed on your website?

Answer: No! We are adding thousands of new products weekly. If you cannot find what you are looking for, please reach out to our sales team and we will help you find the right product for your application.


Question: Can you supply custom or modified products?

Answer: Yes. If you do not find the specific product you need, use our New-Part-Number on your quote, and attach a print. We would be happy to quote exactly what you need.


Question: Do you accept credit cards as payment?

Answer: Yes, we currently accept American Express, Discover, Mastercard and Visa.


Question: How will I know that an order was accepted and will be processed?

Answer: Upon submitting your order, you will first receive an email acknowledgement letting you know the order has been received and is under review. Once our sales team has reviewed and released the order, you will receive a final order confirmation.


Question: How can I check the status of an order?

Answer: If you have an account, you can log in and go to the My Account page. There is a list of recent orders, and a quick link to all orders. You can search by date, PO number, part number or dollar amount. Once you find the correct order, you can see the status and estimated ship date. If the order has shipped, you will also see a link to the tracking information and applicable paperwork (packing slip, invoice, C of C). Your account representative’s name and contact information are also on the My Account page if you need to ask additional questions.

If you do not have an account, and checked out as a guest, please contact our sales department. You can find the closest office on our Locations page.


Question: How can I check the status of a quote?

Answer: Quote response time can vary depending on the number of items involved and their complexity. If you would like to request an update, you can go to the My Account page and use the quick link on the left to view Quotes. Upon opening the specific quote in question, you will find a "Communicate with sales" box on the top right. You can write a message and then "send."


Question: How will I be contacted if there is an issue with an order I placed?

Answer: If we encounter any issues with an order submitted your sales representative will reach back out via email or phone to discuss.


Question: Are drawings or CAD files available for the items I am inquiring about?

Answer: In some cases, yes. Please contact your sales representative if you do not see one on the product page in question.


Question: Does Hardware Specialty maintain traceability?

Answer: Yes, we maintain complete lot traceability throughout our operations on all products.


Question: How do I have my account and information removed from your website?

Answer: You may click here to fill out a form which sends the request to our sales team.